Welcome to the Versatile SmartSign Support Portal!
In order to serve your support requests and better serve your needs, we utilize the Versatile SmartSign Support Portal, where you can submit a ticket, find contact information, and view walkthroughs and documentation in our knowledgebase.
You can contact the Versatile Smart Sign Support Team via telephone at 1-866-241-9974 or via email at support@versatilecredit.com
Are you looking for the Dealervision Customization Guide? Click here.
Common Issues and Errors
This is the category for knowledgebase entries related to Common Issues and Errors.
If you are receiving the error “No Content Available”, this is likely due to a screen flow not being assigned to your Registration Key.
This can be resolved by contacting the Versatile Smart Sign Support Team via telephone 1-866-241-9974 or e-mail at support@versatilecredit.com
If there is an issue with your screen flow freezing and/or flashing when displaying content, this may be due to the media properties, or issues with your device.
You can reach out to the Versatile Smart Sign Support Team via telephone (1-866-241-9974) or e-mail (support@versatilecredit.com) where we will be able to investigate and troubleshoot the issue to determine an appropriate resolution.
If it is your first time setting up your Smart Sign device, or you have recently published a large amount of media, it is possible that it will take time for the unit to download the new media for the device. However, if you feel as though your unit has been stuck on Downloading for an extended period of time, it is possible the unit is having an issue downloading an item or items from the media loop.
If this is the case, you can reach out to the Versatile Smart Sign Support Team via telephone (1-866-241-9974) or e-mail (support@versatilesmartsign.com) where we will be able to investigate and troubleshoot the issue to determine an appropriate resolution.
Design Tool
This is the category for knowledgebase entries related to the Design Tool and Screen Flow customizations, including media loops and gadgets.
You can preview the changes you have made to your screenflow, and how it will appear on your display, by clicking on the Preview button.
You can select which screen you are previewing by clicking on the Switch Screen tab on the upper left-hand corner of the screen.
To leave the preview, click on Exit Preview on the upper right-hand side of the screen.
If you have made changes to the screen flow and would like to push these changes to your device, you must Publish the screen flow. When you choose to publish the screen flow, it will automatically save your changes.
There may be times where you want to revert your Screen Flow back to a previous version, and restore all the changes you have made. The Design Tools provides you with the ability to do this using the History tab on the Navigation Bar.
When you click on the History tab, you will be provided a list of all of your previous drafts, including the date of the draft, and the user who had made the changes. To restore the screen flow back to a previous version, click on the Restore button. You will be prompted to make sure you would like to make these changes, press OK to continue. Your screenflow will now be reverted back to the previous version.
Alternatively, you can directly publish a previous version of the screen flow by clicking on the Publish button on the version you would like to publish.
Sometime you may want to work on customizing a screen flow, but might not want to publish it yet. If this is the case, you can use the Save feature.
This will save all changes, but will not publish the new screen flow to the device.To do that, you must publish the screen flow.
When in the Design tool, the Navigation Bar frame on the top of the web page provides a variety of tools for customizing your screenflow.
Screen Flow
This button is used to select your Localization, as well as your Starting Screen.
Screen
This button allows you to add and remove screens from the screenflow.
Gadget
This button allows you to adjust Gadget settings.
Undo and Redo
These buttons allow you to revert recent changes made to your screenflow.
Arrange
Link to utilizing the Arrange button
Preview
You can learn more about the Preview tab by visiting the knowledgebase entry, How do I preview changes to the screen flow?
Save
You can learn more about the Save tab by visiting the knowledgebase entry, How do I save changes to the screen flow?
Publish
You can learn more about the Publish tab by visiting the knowledgebase entry,
How do I publish changes to the screen flow?
History
You can learn more about the History tab by visiting the knowledgebase entry, How do I restore past changes to the screen flow?
Gadget Customization
This is the category for knowledgebase entries related to Gadget Customization.
The News gadget is a useful tool for keeping your signage up to date with the latest news and information. This gadget utilizes RSS feeds, a standard which allows you to pull headlines and other data from your favorite news sources. In this knowledge base entry you will learn how to customize the News gadget and we will provide you a list of RSS feeds you can utilize.
Media Loop
- Click on the Media Loop.
- Click on Add Gadget.
- Click the News icon.
- Copy and paste the RSS Feed URL you would like to use.
- Click Apply.
Ticker
- Click on the Ticker.
- Copy and paste the RSS Feed URL you would like to use.
- Click Apply.
Here is a list of some RSS Feed URLs which can be used in your screen flow. Additional feeds can be found at the links provided, or via your favorite websites.
You can customize the Time and Date gadget in your screen flows, including Time Zone, Location Name, and the data you wish to display.
To customize the Time and Date gadget, doubleclick on it.
The pop-up will provide you with a variety of options to customize.
If you would like to add your location to the Time and Date gadget, type your location into the Location Name field.
To customize your Time Zone, click on the Change button. Click Update when you have selected the appropriate Time Zone.
You can select whether to include the Date and/or Time by utilizing the checkboxes next to Display Time and Display Date.
You can customize the Weather gadget in your screen flows including the location, forecasts, and the look of the widget.
To customize the Weather gadget, doubleclick on it.
You can choose the location for the forecast by filling out the Location Name, as seen below.
There are a variety of different forecast options to choose from, including Single-Day Forecast, Single-Day Expanded Forecast, and Multi-Day Forecast. Check the forecast you would like to utilize on your screenflow.
There are a variety of other options to customize, including the forecast duration, the amount of days you would like in the Multi-Day Forecast, and more.
You can customize the Text fields on your screen flows in a variety of ways, including the contents, font, size, colors, and shadows.
To change the contents of a text field, doubleclick on it and type whatever you would like.
You can change a variety of options via the Style tab, including font size and color.
You can also edit the font the text field can utilize.
Hardware
This is the category for knowledgebase entries related to Hardware Support and Troubleshooting.
- While the unit is booting up you will have an option between “CONFIGURE” and “START UP”. Click CONFIGURE.
- You will be prompted to enter your password, when complete, click LOGIN.
Note: Passwords are created during the original setup. The Versatile Smart Sign Support Team can assist with password issues. - The screen will move onto the Configuration Menu, which will provide you options for Display settings, Networking, Password, Diagnostics, Factory Restore, and more.
- To EXIT Configuration Mode, click on the START UP button on the lower right-hand side of the screen.
There may be times that your Smart Sign device needs to be restored to clear cache, settings, or other configurations. The instructions for performing a Factory Restore have been outlined in this knowledgebase entry.
Note: Before attempting this it is important to make note of any assigned IP addresses, network passwords, or configuration keys you may not know off-hand.
Supplies Needed
Smart Sign device
Display and/or Televsision
Mouse
Keyboard (Optional)
Instructions
1. Plug in a mouse (and optional keyboard) via USB.
2. Reboot the unit.
3. While the unit is booting back up, you will be prompted to choose between “CONFIGURE” and
“START UP”, to perform a restore, click “CONFIGURE“.
4. You will be prompted for the unit’s password.
Note: Passwords are created during the original setup. The Versatile Smart Sign Support Team can assist with password issues.
5. Click “Factory Restore“.
The unit will the reboot and go through the Factory Restore process. When the process is complete, you can then setup the device. For more information on this process you can visit the knowledgebase entry “How do I setup my device?“.
After you have successfully connected your Smart Sign device to your television or display, the next process will be registering the unit with it’s unique Registration Key, which is included in your initial shipment.
1. You will be prompted to read and agree to both the Software License Agreement and the Software Maintenance Agreement. If you’d like to review these agreements in the future, you can also view them via Configuration Mode.
2. You will be prompted to select your Resolution and Orientation. If you would like to revisit these settings in the future, you can also update these settings via Configuration Mode.
3. You will be prompted to create a System Password. This password will be used to log into Configuration Mode on your device in the future.
4. You will be prompted to select your Network Type, with Wired and Wireless available as options. If you would like to utilize a Wired connection, verify the ethernet cable is plugged into your device, and click on the Wired button. If you would like to utilize a Wireless network, click on the Wireless button and select the SSID or Network Name you would like to connect to. You will then be prompted to enter your wireless password
5. You will be prompted to select your Network Configuration settings. By default, most locations are set to Use DHCP? No. However, if you utilize a static IP address configuration within your organization, you can enter this information by clicking Yes for the Use DHCP option. You will then have access to set information including IP Address, Netmask Address, Default Gateway Settings, and DNS Server Addresses.
6. Once you have successfully connected to the network, you will be prompted to enter your 16-digit Registration Key and confirm the shipping address is correct.
7. The unit will then go through System Maintenance. During this process the unit may download software updates and reboot.
8. The unit will then begin downloading your screen flow. Depending on the amount of content on your screen flow, it may take time for this content to download.
9. Your screen flow will begin playing on your Smart Sign device.
Congratulations! You have successfully setup your Smart Sign device!
You can access the Password menu by logging into Configuration Mode. If you are unsure of how to access Configuration Mode, visit the knowledgebase entry How do I enter Configuration Mode on the Smart Sign device?
- In the Configuration Mode menu, click on Password.
- You will be prompted to enter a new password and to confirm the new password. When you are completed, you can click on the Save button. Your new password is now set.
Media Library
This is the category for knowledgebase entries related to the Media Library.
The Media Library is used to store all available media assets for use in customizing your screenflow. There are a variety of ways to access the Media Library, explained below.
Main Menu
After you log in you will be taken to the Main Menu, to access the Media Library, click the Media Library button.
Navigation Bar
When inside of Smart Sign Studio you can access the Media Library by clicking on the Media tab.
Design Tool
If you in the Design Tool you can access through any available Media Loop.
1. Double click on the Media Loop.
2. Click on Add Media.
Note: When accessing the Media Library through the Design Tool, the following features are unavailable: Organize, Delete, Download, Rename, Details, Edit Access.
The Favorites tool can be useful for keeping track of media you would like to use in your screen flows.A piece of media can be favorited by clicking on the star icon located on the upper right-hand corner of the media, as shown below. To remove a piece of media from your Favorites, unselect the star icon.
To view your Favorites, click on the drop down menu under Media Filter and select Favorites. Your Favorites will now show up on the right-hand side.
The Media Library provides a variety of tools for searching and browsing through available media.
Searching with Text – You can search and browse through media by using text which matches the titles of uploading media.
Searching by File Type – You can choose whether the Media Library displays Video or Photos by using the dropdown box under File Type.
Media Filter – You can utilize a variety of filters to help aid in browsing and searching for media. Options include Recently Uploaded, Recently Used, Owned by Me, and Favorites.
The following media formats are supported: mp4, m4v, mpeg, mov, wmv, png, jpg, jpeg, and pdf
Media can be uploaded to the Media Library by clicking the Upload button on the upper right-hand corner of the Media Library page.
You will be prompted to:
- Select the Folder you would like to upload the media to. More information on Folders can be found in the How do I use Folders in the Media Library knowledgebase entry.
Note: By default the folder is set to No Folder. - Drag and drop the media, or upload the media via your file system, as shown below.
The file will begin downloading, once the upload is complete you’ll receive the message “Update Complete“.
How do I put media into folders in the Media Library?
Media can be added to folders two ways:
1. Media can be automatically added to a folder during the Upload process by using the dropdown box under “Upload Media to”.
2. Media can also be added to folders by selecting the media you’d wish to move and then clicking the “Organize” button. You will then be prompted to choose a folder to add the media to via a dropdown box. When you have selected the folder, click OK.
Submit a Support Ticket
Need Help? Reach out to the Versatile Smart Sign Support Team via telephone 1-866-241-9974, e-mail at support@versatilecredit.com, or by filling out the form below.
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