The year of 2020, full of restrictions and limitations placed on retailers and consumers, saw a wave of innovation and growth in how and where merchants offered their services and products to shoppers. But how will retailers adapt in 2021 and beyond? […]
Recently Kathy Gramling, Jeff Orschell, and Joshua Chernoff of the Harvard Business Review released the article, “How E-Commerce Fits into Retail’s post-pandemic Future”, which explored the growth and trends that began with COVID-19 and how customers are choosing to shop and interact with brands in 2021. […]
Since 2000 the percentage of retail sales conducted through ECommerce have grown 1% per year. According to Scott Galloway in his book, “Post Corona, From Crisis to Opportunity”, as of March 2020 18% of retail sales were conducted online through E-Commerce websites. When would-be customers were forced inside and retailers temporarily shut down, E-Commerce sales experienced a 10% growth, to 28%, in a matter of only eight weeks. […]
PYMNTs and American Express recently reported that “workers and customers have both become wary of exchanging cash and using physical cards to make purchases. Shoppers also want to get in and out of stores as quickly as possible […]
Startup.info spoke to President and COO Vicki Turjan, for their “Innovators vs COVID 19” series. A variety of subjects are covered in the interview, from the effects of COVID-19 […]
Many states throughout the country have issued “Stay at Home” orders in response to the COVID-19 outbreak, and as the vast majority of our fellow citizens comply, that has motivated forward thinking […]
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Many states throughout the country have issued “Stay at Home” orders in response to the COVID-19 outbreak, and as the vast majority of our fellow citizens comply, that has motivated forward thinking retailers to re-evaluate their in-store experiences and interactions between customers, employees, and their physical storefronts […]
Recent events have led to unexpected business interruptions for many retailers. Consumers are staying at home, driving traffic away from physical brick-and-mortar locations to eCommerce sites, where growth rates are already rising by nearly 52% this year, according to Quantum Metric. This has led retailers to explore options to provide consumers with consistent shopping experiences both in-store and online, as well as ways to ensure the business continuity of their financing programs […]
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